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Support for technology
(computers, software, networks, internet, peripherals etc.) in
government schools is provided in two forms: The Department Help Desks
and the District Technology Adviser. The
Department Help Desks:
The ITD Help Desk is a service of
the DET Information Technology Directorate. They provide assistance to schools
and staff on a wide range of computer-related issues, including:
 | Hardware faults with desktop computers,
printers and networking systems. |
| Requests for warranty service of rollout
computers |
| Software problems with standard
Microsoft PC-based applications. |
| Statewide Communications links. |
The telephone number for accessing this
Help Desk is 1-800-043-434
The School Technology
Support Unit Help Desk provides technical support to schools and staff
on specific school-related systems including:
| OASIS Admin, Finance and
Library |
| Student Banking |
| SchooLine |
| KidMap |
| School and Principal
E-mail (WebMail) |
| School Annual Reports |
| Publishing Internet
Websites to the school's webspace |
The telephone number for accessing this
Help Desk is 13-2348
The
District Technology Adviser: The
Technology Adviser for Parramatta District is Stephen King.
Steve is responsible for promoting and managing the Department's
Computers in Schools Program (CISP) in the district's
schools. This includes the provision of:
|
Assistance to schools with
technology planning |
|
Advice on Networking requirements,
design, procurement and setup |
|
Advice on Server requirements,
procurement and setup |
|
Advice on the procurement and use
of appropriate educational and administrative software and peripherals |
|
Assistance with the development of
internet and intranet websites |
|
Advice on the effective use of
rollout computers and associated resources |
|
Appropriate technology training
courses for school staff |
|
Support to school computer
coordinators |
|
Information about future department
technology initiatives |
The telephone number for The
District Technology Adviser is 9806-1552
Alternatively,
Steve can be contacted via e-mail at Steve.King@det.nsw.edu.au
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